Delivery & Returns
Our aim:
1) Ship the same day if ordered before 2:30pm (Weekdays Only)
2) Get you the lowest costs for shipping we can.
UK Shipping Fees
Tracked 24 – 1-2 working days – £4.99
Tracked 48 – 1-3 working days – £3.99
DPD Next Day – Next Day Tracked Courier (must be ordered before 2:30pm. Excludes weekends) – £6.99
EVRI Courier 2-4 Days Tracked postage – £4.80
We offer FREE UK SHIPPING on all orders over £75 (excludes aerosols and heavy items). This free service is provided by either Royal Mail Tracked 48 or EvRi 2-day. This free service is NOT a next day service.
Note: any single item over 4kg is classified as a heavy item and a surcharge is added to the order to accommodate the extra shipping costs. No profits are made from these costs. They are levied only to protect us, as the shipper, from incurring large losses during heavy item releases.
EU Shipping
At current, we only ship to UK addresses.
Moving forwards, EU shipping will be offered, but limited to the following locations due to Games Workshop trading policies:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Returns Policy
We offer a 14-day “no fuss” returns policy
What does this mean? Quite simply: if you are unhappy with your purchase simply initiate a return by calling us, messaging us or requesting a return from your account.
Return Eligibility
We’re easy going. All we need is your item to be in an unused condition, the same as you received it. This means it must be in the original packaging, fully sealed and damage free. If the product has been opened we reserve the right to deny refunds or exchanges.
Refunds
Once your return has been processed (typically within 1-2 working days) your refunds will be processed immediately and, subject to your bank, your refund will arrive in your bank account 3-5 working days thereafter. We do not refund any shipping fees (except in instances where items have arrived damaged or incomplete).
Delivery times
All our orders are sent with either Royal Mail or a UK based tracked courier service. Emails with tracking information are sent once the shipping has been purchased and your order ready for dispatch. We aim to have your item with you within 1-2 days once dispatched.
As deliveries are out of our control once they leave our location, we are unable to refund any shipping costs in the event that the delivery date does not meet the provided estimates and expectations.
UK Next Day Delivery (Weekdays Only)
If you place an order before 2:30pm on a weekday and choose a Next Day delivery option, we will have your ordered dispatched on time to fulfil that expectation. If you place your order after 2:30pm on a Friday, please be advised that choosing Next Day service will not guarantee a Next Day delivery
Collection In-Store
You are more than welcome to make use of our “click and collect” service by placing your order and, instead of choosing a shipping service, choose “Collect in store”. Once you have received an email from us notifying that your order is ready for collection, you may collect it at your nearest convenience.